EXPERIENCE
Feb 2025 – Jun 2026
Lead Product Designer
ADP — Lyric Onboarding · New York, NY
- Led product design for self-service onboarding, translating product requirements, workflow gaps, and shared-service dependencies into incremental solutions.
- Defined clear workflow lifecycle states and a scalable category, type, and subtype taxonomy to support different integration patterns.
- Shifted the product from rigid templates toward flexible workflow creation and translated decisions into prioritized stories, prototypes, accessibility annotations, and engineering handoff.
Oct 2023 – Feb 2025
Lead Product Designer
Walmart Global Tech — Learning & Development · Bentonville, AR
- Led discovery and product design for a zero-to-one enterprise learning product serving a broad U.S. associate audience.
- Used story mapping to align Business, Product, and Engineering around a prioritized, incremental roadmap.
- Demonstrated that a deeper learning-path hierarchy reduced mobile comprehension and progress tracking, influencing a simpler phone-optimized model.
Feb 2022 – Jul 2023
Director of Product Design
Arrive Logistics — Austin, TX
- Led and coached three product designers while remaining hands-on across strategy, workflows, critique, and delivery.
- Directed work for internal applications serving approximately 1,500 daily users and an external portal receiving approximately 10,000 monthly visitors.
- Authored a communication-channel strategy later carried into implementation and introduced story mapping, user stories, estimation, and planning practices.
Apr 2018 – Feb 2022
Experience Architect
Projekt 202 — Austin, TX
- Led discovery and experience design for Apiture Implementation Admin, a SaaS platform for configuring and submitting white-labeled mobile banking applications.
- Used workflow research and story mapping to align a small cross-functional team around an aggressive licensing deadline.
- Supported migration of 120+ existing customers and launch of 20+ new customers, eliminating a significant annual licensing expense and reducing time to market from weeks to days.